Question 1

What is a refurbished device?

Accepted Answer

A refurbished device is a pre-owned electronic item that has been inspected, cleaned, and restored to full working condition. These devices may have been returned by customers, used as display models, or had minor defects that have been repaired.

Question 2

Are refurbished devices reliable?

Accepted Answer

Yes, refurbished devices from CellMarket are thoroughly tested and restored to meet our high-quality standards. They come with a warranty and are often just as reliable as new devices.

Question 3

What warranty do you offer on refurbished products?

Accepted Answer

We offer a 12-month warranty on all refurbished devices. This covers any defects in materials or workmanship under normal use.

Question 4

How do I track my order?

Accepted Answer

Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website.

Question 5

What is your return policy?

Accepted Answer

We offer a 14-day return policy on most items. Products must be returned in their original condition with all accessories. Please visit our Returns page for more detailed information.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we ship to select countries worldwide. International shipping options and costs will be calculated at checkout based on your location.

Question 7

How do I contact customer support?

Accepted Answer

You can reach our customer support team through our Contact page, by email at support@cellmarket.com, or by phone at (123) 456-7890 during our business hours.

Question 8

Can I trade in my old device?

Accepted Answer

Yes, we offer a trade-in program for eligible devices. You can get an estimate for your device on our Trade-In page and apply the value towards a new purchase.

Frequently Asked Questions