Returns & Exchanges

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Initiate Return

Log in to your account and start the return process

14-Day Window

Returns must be initiated within 14 days of delivery

Quality Check

We'll inspect the returned item upon receipt

Refund or Exchange

Choose between a refund or exchange for your return

Return Policy

  • Returns must be initiated within 14 days of delivery
  • Items must be in original condition, unused, and with all original packaging
  • Refunds will be issued to the original payment method
  • Shipping costs for returns are the responsibility of the customer, unless the item is defective

Exceptions

Some items are not eligible for return or exchange, including:

  • Customized or personalized products
  • Digital downloads or software licenses
  • Items marked as final sale

How to Initiate a Return

  1. Log in to your CellMarket account
  2. Go to your order history and select the item you wish to return
  3. Choose between a refund or exchange
  4. Print the provided return label (if applicable)
  5. Pack the item securely and attach the return label
  6. Drop off the package at your nearest shipping location